1.1. These Terms and Conditions of Sale ("Terms") govern the purchase of vending machines and related hardware ("Products") from INNOCR PTY LTD ("INNOCR", "we", "us") by any purchaser ("Customer", "you").
1.2. Website listings are dynamic. Our online catalogue (including Product availability, specifications, images and pricing) is subject to change at any time without notice. Listings are an invitation to treat only; your order is an offer to buy. We accept your order only when we issue an Order Confirmation (email or web receipt explicitly stating acceptance).
1.3. If these Terms conflict with an Order Confirmation we issued, the Order Confirmation prevails for that order.
2.1. Placing orders. You may place orders via our website or any channel we make available.
2.2. Acceptance. An order is accepted when we send an Order Confirmation. Until acceptance, we may refuse or cancel any order (e.g., for stock unavailability, website or pricing errors).
2.3. Obvious errors & unavailability. If a Product was listed or confirmed with an obvious pricing or description error, or becomes unavailable after acceptance, we may cancel the affected item and promptly refund any amounts paid for it.
2.4. Changes to specs before shipment. If a manufacturer revises a model, we may supply the current equivalent with equal or better specifications at no extra cost. If you reasonably consider the change materially adverse, you may cancel the affected Product for a refund before dispatch.
3.1. Prices are in AUD and exclude GST unless stated otherwise. GST and shipping are added at checkout.
3.2. We may update prices on our website at any time without notice. Updated prices apply to orders not yet accepted.
3.3. Payment is due in full at checkout by the methods we offer. We may use third‑party payment processors and you authorise us to share necessary details with them. Payment processing fees may apply if disclosed at checkout.
3.4. Quotes (if given) are valid only for the period stated on the quote; otherwise 7 days. A quote is not an acceptance.
4.1. Delivery areas & charges. We deliver across Australia. Shipping, handling, remote‑area surcharges, stair carries, or specialised access equipment (e.g., tail‑lift, crane) are at your cost, as shown at checkout or advised after order review.
4.2. Site access. You are responsible for ensuring clear, safe, level access (suitable for pallet jacks) to the final placement point, and for complying with building rules, loading dock bookings and any permits.
4.3. Risk & title. Risk of loss passes on delivery (i.e., unloading at the delivery address). Title passes when we receive cleared funds in full for the Product.
4.4. Delivery dates are estimates. We are not liable for delays caused by carriers, access constraints, or events beyond our reasonable control.
5.1. Unless expressly included, installation, commissioning and site works are not included.
5.2. On request, we may provide training and maintenance at our then‑current standard rates (published on our website and subject to change without notice). Any replacement parts are charged separately.
5.3. Where we provide on‑site services, you must provide safe access, electrical supply and reasonable assistance.
6.1. Unless stated otherwise, Products are new. Where marked refurbished, they may show cosmetic wear consistent with refurbishment; functionality will be as described on the Product page.
6.2. Images on the website are illustrative and may show optional accessories or finishes not included unless expressly stated.
7.1. Nothing in these Terms excludes, restricts or modifies any non‑excludable rights you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
7.2. Mandatory wording for goods (keep intact if you provide any written warranty against defects): "Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
7.3. If a Product fails to meet a consumer guarantee, the remedy will be repair, replacement or refund, depending on whether the failure is minor or major, and subject to ACL.
8.1. Voluntary warranties (if we offer any) are in addition to your ACL rights and will be described with the Product. If we provide a written warranty against defects, we will include all mandatory ACL details and wording.
8.2. To the extent permitted by law, and except for any express warranty we provide and your rights under the ACL, we exclude all other warranties (including fitness for a particular purpose) and supply Products on an "as‑is" basis where appropriate.
9.1. INNOCR retains all intellectual property rights in manuals, labels, and documentation supplied with the Products.
9.2. If you supply your branding ("Customer Marks") for application to Products, you grant us a non‑exclusive, royalty‑free licence to use the Customer Marks to fulfil your order and for reasonable portfolio/promotional use, and you warrant you have the right to grant that licence. You indemnify us for third‑party claims arising from our permitted use.
10.1. To the maximum extent permitted by law, we are not liable for: (a) loss of profit, revenue, goodwill or data; (b) indirect or consequential loss; (c) loss arising from site conditions, misuse, improper installation, or unauthorised modifications.
10.2. Our aggregate liability for a claim relating to a Product is limited to the amount you paid for that Product, except where the ACL requires a different remedy.
10.3. You are responsible for the safe placement, operation and stocking of the machine and for compliance with all applicable laws and site policies.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). See our Privacy Policy for details.
Neither party is liable for delay or failure (other than payment obligations) caused by events beyond reasonable control (e.g., natural disasters, labour disputes, carrier failures, or government action).
We may update these Terms by posting a new version on our website. The updated Terms apply to orders placed after the effective date. For accepted orders, only the specific change mechanisms in Clause 2 apply.
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non‑exclusive jurisdiction of its courts.
These Terms and your Order Confirmation constitute the entire agreement for your purchase.
1.1. These terms ("Agreement") govern your access to and use of INNOCR's hosted software and related services ("Services").
1.2. "Customer Data" means data you submit to the Services. "Order" means an online checkout, order form or click‑through plan selection.
2.1. Subject to payment of Fees and compliance with this Agreement, we grant you a non‑exclusive, non‑transferable, revocable, term‑limited right to access and use the Services for your internal business purposes.
2.2. You must keep login credentials secure and remain responsible for all use under your account.
3.1. Plans are described at checkout or in your account. Subscriptions run for the billing period you select (e.g., monthly) and auto‑renew unless cancelled.
3.2. You may cancel at any time, effective at the end of the then‑current billing period. Pre‑paid amounts are non‑refundable except as required by law or as expressly provided here.
4.1. We may modify features, discontinue beta or legacy features, or make non‑material changes at any time. For material reductions in core functionality of your plan, we will give at least 30 days' notice and you may cancel before the change takes effect with a pro‑rata refund for any unused pre‑paid period.
4.2. Fees are subject to change. We will give at least 30 days' prior notice for increases to recurring Fees; changes apply from your next renewal. If you do not agree, you may cancel prior to the effective date.
4.3. These notice and cancellation rights help ensure compliance with Australia's unfair contract terms regime for standard‑form consumer/small‑business contracts.
5.1. Fees are in AUD and exclude GST unless stated otherwise. GST and third‑party payment processing charges (if any) are additional.
5.2. You authorise recurring charges to your selected payment method. Late or failed payments may result in suspension after reasonable notice.
5.3. Except as required by law, fees are non‑refundable.
You will not: (a) copy, reverse engineer or circumvent technical limits; (b) use the Services for unlawful, harmful or infringing activities; (c) interfere with the security or operation of the Services; or (d) exceed fair‑use or rate limits we publish.
7.1. You retain ownership of Customer Data. You grant INNOCR a licence to host, process, transmit and display Customer Data to provide the Services and to improve safety, security, diagnostics and support.
7.2. We implement reasonable technical and organisational measures appropriate to the nature of the Services.
7.3. We handle personal information under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs); see our Privacy Policy.
7.4. You are responsible for obtaining necessary consents from end users and for the legality of Customer Data.
8.1. The Services are provided as‑available. We aim to minimise unplanned downtime and may schedule maintenance with notice where practicable.
8.2. Support is available during the business hours published on our website.
9.1. INNOCR (and its licensors) own the Services and all related intellectual property. No rights are granted other than those expressly stated.
9.2. We may use any feedback you provide without restriction.
We may suspend access (with reasonable prior notice where practicable) for: non‑payment; security risk; suspected breach of law or this Agreement; or to protect the Services or other users.
11.1. Services are provided "as‑is" to the extent permitted by law.
11.2. Mandatory wording for services (keep intact if you provide any written warranty against defects): "Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel the contract and obtain a refund for the unused portion of the contract."
12.1. You indemnify INNOCR against third‑party claims arising from your unlawful use of the Services or your breach of this Agreement.
13.1. To the maximum extent permitted by law, INNOCR is not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data.
13.2. Our total aggregate liability for all claims in any 12‑month period is limited to the Fees you paid for the Services in that period, except where the ACL requires a different remedy.
14.1. Either party may terminate for material breach not cured within 14 days of written notice.
14.2. INNOCR may terminate for convenience on 30 days' notice; if we do, we will refund any pre‑paid Fees on a pro‑rata basis.
14.3. Upon termination or cancellation, you may export Customer Data for 30 days. After that, we may delete or archive it in accordance with our data retention policy.
We may update these terms by posting a new version and emailing or in‑app notifying you. Changes take effect 30 days after notice. If you do not agree to a material change or fee increase, you may cancel before the effective date.
Each party will keep the other's non‑public information confidential and use it only to perform this Agreement.
This Agreement is governed by the laws of Queensland, Australia, and the parties submit to the non‑exclusive jurisdiction of its courts.
Assignment (you need our consent; we may assign on notice), severability, waiver, and electronic notices apply as customary.
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